From the article, I learnt that effective listening is an
important tool in communication. Companies that have discovered the value in
effective listening have added courses in this skill to their regular training
program to analyze their personal strength and weakness. The ten guides to
effective listening were developed through a study of 100 best listeners and
the 100 worst listeners in the freshman class on the University of Minnesota
campus. The first key to effective listening is to find areas of interest in
the topic been discussed. Even though the topic might be boring and dry, we
should listen to find out if anything said could be put to use.
The
second key to effective listening is to judge content, not delivery. A good
listener will not be interested in the personality of the speaker, but rather
focusing on what needs to be known. The third key to effective listening is to
learn not to get too excited about a speakers point until we are certain that
we thoroughly understand it. The fourth key is to listen to the central idea
and not listen for the facts in every presentation. The fifth key is to be
flexible and efficient note-takers.
The
sixth key requires one to learn how to listen attentively. The seventh key requires
that one resist distractions. A good listener will learn how to adjust to any
kind of abnormal situation, whereas poor listeners tend to tolerate bad
conditions. The eight key state that a good listener develops an appetite for
hearing a variety of presentations difficulty enough to challenge their mental
capacity. The ninth key requires effective listeners to try to identify and
rationalize the words or phrase most upsetting emotionally. Finally, the tenth key states that effective
listeners should capitalize on thought speed.
A good listener applies his spare time to what is being said. I strongly
believe that one’s all these keys are applied during communication; poor
listeners would easily transition into being an effective listener.
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